08-28-2015 04:19 AM - edited 03-17-2019 04:07 AM
Hi,
I want Open the Case for RMA but i have the problem for found S/N of Bundle.
I don't keep the box of the Phone 8831.
I found the S/N of Bundle on CCW but i don't have the correspondence with the S/N Phone.
Have you already had this problem ?
08-28-2015 11:05 AM
You only need the S/N phone to request RMA process.
Regards
08-29-2015 02:38 PM
Yes, normaly you used just S/N of the Phone. But for the 8831 it does't work.
Must be SN Bundle !
And this SN Bundle is not Back Phone.
have you other idea ?
08-30-2015 03:49 PM
Who told you that?...
08-28-2015 11:25 AM
Hi,
the SN will be on the back of the phone. If it has a valid contract, you can enter the serial number in the SR and you will be able to open a case.
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