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Franking Machine not working - CUCM

ferhanahmad
Level 1
Level 1

‎08-23-2016 08:55 AM - edited ‎03-18-2019 12:04 PM

Hello,

We have a Franking Machine in our office connected to an ATA 187 and it just does not want to work!

Debugs from CUBE:

Sent:
INVITE sip:493681804797@115.110.133.65:5060 SIP/2.0
Via: SIP/2.0/UDP 10.155.32.49:5060;branch=z9hG4bK5DA0636
Remote-Party-ID: "Post Stamp Machine" <sip:4969222289280@10.155.32.49>;party=calling;screen=yes;privacy=off
From: "Post Stamp Machine" <sip:4969222289280@10.155.32.49>;tag=E5348474-1917
To: <sip:493681804797@115.110.133.65>
Date: Tue, 23 Aug 2016 15:18:18 GMT
Call-ID: A7BC8C3A-687B11E6-A47394BB-7A79CBD1@10.155.32.49
Supported: 100rel,timer,resource-priority,replaces,sdp-anat
Min-SE:  1800
Cisco-Guid: 2164105162-0812237179-3305227266-0177939241
User-Agent: Cisco-SIPGateway/IOS-15.2.4.M3
Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER
CSeq: 101 INVITE
Max-Forwards: 70
Timestamp: 1471965498
Contact: <sip:4969222289280@10.155.32.49:5060>
Expires: 180
Allow-Events: telephone-event
Content-Type: application/sdp
Content-Disposition: session;handling=required
Content-Length: 295

v=0
o=CiscoSystemsSIP-GW-UserAgent 706 2652 IN IP4 10.155.3
DE-FRA-SIP-GW-01#2.49
s=SIP Call
c=IN IP4 10.155.32.49
t=0 0
m=audio 29132 RTP/AVP 0 100 101
c=IN IP4 10.155.32.49
a=rtpmap:0 PCMU/8000
a=rtpmap:100 X-NSE/8000
a=fmtp:100 192-194
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20

035647: Aug 23 17:18:18.583 CEST: //48565/80FD9FCAC501/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.155.32.49:5060;branch=z9hG4bK5DA0636
From: "Post Stamp Machine" <sip:4969222289280@10.155.32.49>;tag=E5348474-1917
To: <sip:493681804797@115.110.133.65>;tag=gK04af28a5
Call-ID: A7BC8C3A-687B11E6-A47394BB-7A79CBD1@10.155.32.49
CSeq: 101 INVITE
Timestamp: 1471965498
Content-Length: 0


DE-FRA-SIP-GW-01#
035648: Aug 23 17:18:25.243 CEST: //48565/80FD9FCAC501/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 10.155.32.49:5060;branch=z9hG4bK5DA0636
From: "Post Stamp Machine" <sip:4969222289280@10.155.32.49>;tag=E5348474-1917
To: <sip:493681804797@115.110.133.65>;tag=gK04af28a5
Call-ID: A7BC8C3A-687B11E6-A47394BB-7A79CBD1@10.155.32.49
CSeq: 101 INVITE
Contact: <sip:493681804797@115.110.133.65:5060>
Allow: INVITE,ACK,CANCEL,BYE,REGISTER,REFER,INFO,SUBSCRIBE,NOTIFY,PRACK,UPDATE,OPTIONS,MESSAGE,PUBLISH
Require: 100rel
RSeq: 2076515439
Content-Length:   249
Content-Disposition: session; handling=required
Content-Type: application/sdp

v=0
o=Sonus_UAC 1731272264 1358484450 IN IP4 115.110.133.65
s=SIP Media Capabilities
c=IN IP4 115.110.133.68
t=0 0
m=audio 4316 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv
a=maxptime:20

035649: Aug 23 17:18:25.247 CEST: //48565/80FD9FCAC501/SIP/Msg/ccsipDisplayMsg:
Sent:
PRACK sip:493681804797@115.110.133.65:5060 SIP/2.0
Via: SIP/2.0/UDP 10.155.32.49:5060;branch=z9hG4bK5DA11770
From: "Post Stamp Machine" <sip:4969222289280@10.155.32.49>;tag=E5348474-1917
To: <sip:493681804797@115.110.133.65>;tag=gK04af28a5
Date: Tue, 23 Aug 2016 15:18:18 GMT
Call-ID: A7BC8C3A-687B11E6-A47394BB-7A79CBD1@10.155.32.49
CSeq: 102 PRACK
RAck: 2076515439 101 INVITE
Allow-Events: telephone-event
Max-Forwards: 70
Content-Length: 0


035650: Aug 23 17:18:25.251 CEST: //48565/80FD9FCAC501/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.155.32.49:5060;branch=z9hG4bK5DA11770
From: "Post Stamp Machine" <sip:4969222289280@10.155.32.49>;tag=E5348474-1917
To: <sip:493681804797@115.110.133.65>;tag=gK04af28a5
Call-ID: A7BC8C3A-687B11E6-A47394BB-7A79CBD1@10.155.32.49
CSeq: 102 PRACK
Content-Length: 0


035651: Aug 23 17:18:25.543 CEST: //48565/80FD9FCAC501/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 183 Session Progress
Via: SIP/2.0/UDP 10.155.32.49:5060;branch=z9hG4bK5DA0636
From: "Post Stamp Machine" <sip:4969222289280@10.155.32.49>;tag=E5348474-1917
To: <sip:493681804797@115.110.133.65>;tag=gK04af28a5
Call-ID: A7BC8C3A-687B11E6-A47394BB-7A79CBD1@10.155.32.49
CSeq: 101 INVITE
Contact: <sip:493681804797@115.110.133.65:5060>
Allow: INVITE,ACK,CANCEL,BYE,REGISTER,REFER,INFO,SUBSCRIBE,NOTIFY,PRACK,UPDATE,OPTIONS,MESSAGE,PUBLISH
Require: 100rel
RSeq: 2076515440
Content-Length: 0


035652: Aug 23 17:18:25.543 CEST: //48565/80FD9FCAC501/SIP/Msg/ccsipDisplayMsg:
Sent:
PRACK sip:493681804797@115.110.133.65:5060 SIP/2.0
Via: SIP/2.0/UDP 10.155.32.49:5060;branch=z9hG4bK5DA2154F
From: "Post Stamp Machine" <sip:4969222289280@10.155.32.49>;tag=E5348474-1917
To: <sip:493681804797@115.110.133.65>;tag=gK04af28a5
Date: Tue, 23 Aug 2016 15:18:18 GMT
Call-ID: A7BC8C3A-687B11E6-A47394BB-7A79CBD1@10.155.32.49
CSeq: 103 PRACK
RAck: 2076515440 101 INVITE
Allow-Events: telephone-event
Max-Forwards: 70
Content-Length: 0


035653: Aug 23 17:18:25.547 CEST: //48565/80FD9FCAC501/SIP/Msg/ccsipDisplayMsg:
Received:

DE-FRA-SIP-GW-01#SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.155.32.49:5060;branch=z9hG4bK5DA2154F
From: "Post Stamp Machine" <sip:4969222289280@10.155.32.49>;tag=E5348474-1917
To: <sip:493681804797@115.110.133.65>;tag=gK04af28a5
Call-ID: A7BC8C3A-687B11E6-A47394BB-7A79CBD1@10.155.32.49
CSeq: 103 PRACK
Content-Length: 0


DE-FRA-SIP-GW-01#
035654: Aug 23 17:18:32.099 CEST: //48565/80FD9FCAC501/SIP/Msg/ccsipDisplayMsg:
Received:
SIP/2.0 200 OK
Via: SIP/2.0/UDP 10.155.32.49:5060;branch=z9hG4bK5DA0636
From: "Post Stamp Machine" <sip:4969222289280@10.155.32.49>;tag=E5348474-1917
To: <sip:493681804797@115.110.133.65>;tag=gK04af28a5
Call-ID: A7BC8C3A-687B11E6-A47394BB-7A79CBD1@10.155.32.49
CSeq: 101 INVITE
Accept: application/sdp, application/isup, application/dtmf, application/dtmf-relay,  multipart/mixed
Contact: <sip:493681804797@115.110.133.65:5060>
Allow: INVITE,ACK,CANCEL,BYE,REGISTER,REFER,INFO,SUBSCRIBE,NOTIFY,PRACK,UPDA
DE-FRA-SIP-GW-01#TE,OPTIONS,MESSAGE,PUBLISH
Require: timer
Supported: timer,replaces
Session-Expires: 1800;refresher=uac
Content-Length: 0


035655: Aug 23 17:18:32.103 CEST: //48565/80FD9FCAC501/SIP/Msg/ccsipDisplayMsg:
Sent:
ACK sip:493681804797@115.110.133.65:5060 SIP/2.0
Via: SIP/2.0/UDP 10.155.32.49:5060;branch=z9hG4bK5DA35CE
From: "Post Stamp Machine" <sip:4969222289280@10.155.32.49>;tag=E5348474-1917
To: <sip:493681804797@115.110.133.65>;tag=gK04af28a5
Date: Tue, 23 Aug 2016 15:18:18 GMT
Call-ID: A7BC8C3A-687B11E6-A47394BB-7A79CBD1@10.155.32.49
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: telephone-event
Content-Length: 0


DE-FRA-SIP-GW-01#
035656: Aug 23 17:18:36.843 CEST: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
INVITE sip:4969222289280@10.155.32.49:5060 SIP/2.0
Via: SIP/2.0/UDP 115.110.133.65:5060;branch=z9hG4bK04B7b16684d721db043
From: <sip:493681804797@115.110.133.65>;tag=gK04af28a5
To: "Post Stamp Machine" <sip:4969222289280@10.155.32.49>;tag=E5348474-1917
Call-ID: A7BC8C3A-687B11E6-A47394BB-7A79CBD1@10.155.32.49
CSeq: 1833827080 INVITE
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,BYE,REGISTER,REFER,INFO,SUBSCRIBE,NOTIFY,PRACK,UPDATE,OPTIONS,MESSAGE,PUBLISH
Accept: application/sdp, application/isup, application/dtmf, application/dtmf-relay,  multipart/mixed
Contact: <sip:493681804797@115.110.133.65:5060>
Supported: timer,100rel,replaces
Session-Expires: 1800;refresher=uas
Min-SE: 1800
Content-Length:   220
Content-Disposition: session; handling=required
Content-Type: application/sdp

v=0
o=Sonus_UAC 1731272264 1358484451 IN IP4 115.110.133.65
s=SIP Media Capabilities
c=IN IP4 115.110.133.68
t=0 0
m=audio 4316 RTP/AVP 0
a=rtpmap:0 PCMU/8000
a=sendrecv
a=silenceSupp:off - - - -
a=maxptime:20

035657: Aug 23 17:18:36.843 CEST: //48565/80FD9FCAC501/SIP/Msg/ccsipDisplayMsg:
Sent:

DE-FRA-SIP-GW-01#SIP/2.0 100 Trying
Via: SIP/2.0/UDP 115.110.133.65:5060;branch=z9hG4bK04B7b16684d721db043
From: <sip:493681804797@115.110.133.65>;tag=gK04af28a5
To: "Post Stamp Machine" <sip:4969222289280@10.155.32.49>;tag=E5348474-1917
Date: Tue, 23 Aug 2016 15:18:36 GMT
Call-ID: A7BC8C3A-687B11E6-A47394BB-7A79CBD1@10.155.32.49
CSeq: 1833827080 INVITE
Allow-Events: telephone-event
Server: Cisco-SIPGateway/IOS-15.2.4.M3
Content-Length: 0


DE-FRA-SIP-GW-01#
035658: Aug 23 17:18:46.831 CEST: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Received:
BYE sip:4969222289280@10.155.32.49:5060 SIP/2.0
Via: SIP/2.0/UDP 115.110.133.65:5060;branch=z9hG4bK04B7ca70dc9721db043
From: <sip:493681804797@115.110.133.65>;tag=gK04af28a5
To: "Post Stamp Machine" <sip:4969222289280@10.155.32.49>;tag=E5348474-1917
Call-ID: A7BC8C3A-687B11E6-A47394BB-7A79CBD1@10.155.32.49
CSeq: 1833827081 BYE
Max-Forwards: 70
Supported: 100rel
Content-Length: 0


035659: Aug 23 17:18:46.831 CEST: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:
Sent:

DE-FRA-SIP-GW-01#SIP/2.0 200 OK
Via: SIP/2.0/UDP 115.110.133.65:5060;branch=z9hG4bK04B7ca70dc9721db043
From: <sip:493681804797@115.110.133.65>;tag=gK04af28a5
To: "Post Stamp Machine" <sip:4969222289280@10.155.32.49>;tag=E5348474-1917
Date: Tue, 23 Aug 2016 15:18:46 GMT
Call-ID: A7BC8C3A-687B11E6-A47394BB-7A79CBD1@10.155.32.49
Server: Cisco-SIPGateway/IOS-15.2.4.M3
CSeq: 1833827081 BYE
Reason: Q.850;cause=16
P-RTP-Stat: PS=736,OS=117760,PR=1078,OR=172480,PL=0,JI=0,LA=0,DU=14
Content-Length: 0

==============================================================================================

The Franking Machine keeps giving the "failed - no carrier" message when we try to charge it.

Appreciate any advise from anyone who may have had similar issues?

Regards

Labels:
0 Helpful
1 Reply 1

christoph.hable
Level 1
Level 1

‎08-25-2016 07:15 AM

Hi!

I assume you are using some SIP trunk (tata communications), aren' you?

Does your provider support it at all? Many ITSPs only support fax with t38 v0.

Do you have other franking machines working with same setup in same scenario?

If you're provider supports it, did you configure modem passthrough on your CUBE?

And please update your IOS if you are eligible to download new images: If you need to stay on 15.2 please use at least latest patchlevel 15.2-4M10.

BR,

Christoph

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