05-20-2012 05:18 AM - edited 03-16-2019 11:15 AM
there is a configured mgcp gateway in my cucm but it is not displayed in the available devices list in the Route groupe so i can' t add any device to aroute groupe
05-20-2012 06:50 AM
Hi Haitham
This is usual because the gateway has been assigned to a Route patterns. Check your route patterns and see which one this gateway has already been assigned to. Remove the gateway and then you can add it to a route group
05-20-2012 07:19 AM
aokanlawon is correct (+5), to quickly see which route patterns use this GW directly (not a good practice) you can use dependency records (upper right corner drop box) assuming you have dependency records enabled via enterprise parameters.
HTH,
Chris
05-20-2012 12:21 PM
i don't have any route pattern or route group created before , this is the first route group that want to create and i don't find any device, however i have a gateway created
05-20-2012 12:46 PM
Can you send a picture of your "device----->gateway" page on cucm.
Have you ran a depency record search as chris suggested on the gateway? I suggest you do that so you see what the gateway is assinged to
If you have confugred a gateway and it has not been assinged directly to a route pattern, then you should see it when you want to add it to a route group.
05-20-2012 01:12 PM
i don't have any route pattern or route group created before , this is the first route group that want to create and i don't find any device, however i have a gateway created
05-20-2012 01:12 PM
i don't have any route pattern or route group created before , this is the first route group that want to create and i don't find any device, however i have a gateway created
05-20-2012 01:13 PM
i don't have any route pattern or route group created before , this is the first route group that want to create and i don't find any device, however i have a gateway created
05-21-2012 12:22 AM
thank you so much all , i found the issue , the sub unit wasn't in a device pool , it eas in none device pool ,and when i change the device pool coinfiguration for this port , the decice appeared in the list
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