Get notifications on computer (7965G model)

[emaghsoudi]

Hello,

I want to do a proof of concept at work, and I was wondering, is it possible to send some sort of message (notification) to a computer when the IP phone rings? What I would like to do ideally is to develop an application (I'm a developer) that pops up a small message on the screen with the caller's name everytime the phone rings. If the phone can call a web service (with ideally the caller's name) over HTTP or HTTPS this can be easily done. Or if somehow the phone can send a signal to the computer then I guess it can be done as well. Is this possible in any way?

Your help is greately appreciated.

Thank you,

Esfandiar

Phone model: Cisco IP Phone 7965G)

[Jonathan Schulenberg · Accepted solution]

The phone wouldn't do this but you can integrate with CUCM to accomplish this. You would need to use the Telephony Service Provider which amounts to either a Windows or Java TAPI provider. Either a desktop workstation or a third-party application server can use the TAPI interface to receive call state information from one or many phones. Note that the TSP version is version-dependant on the CUCM build you are running. Every time you patch CUCM you will need to update the TSP client as well.

Addtional details is available here:

http://developer.cisco.com/web/tapi/home

Please remember to rate helpful responses and identify helpful or correct answers.

[emaghsoudi]

Thank you very much Jonathan, that's exactly what I needed. It's working perfectly for me now.

Here are some more details that helped me:

- There is a TAPI wrapper for C# here: http://atapi.codeplex.com/releases/view/106299 (there are sample files when you download the binary from this older version: http://atapi.codeplex.com/releases/view/40055) It's also possible to get this from Nugget.

- For installing TAPI client for Cisco I used this guide (it's for v8.5.1 which is what our company is using):

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/tapi_dev/8_5_1/installation.html

- There is a developer's guide for TAPI here (again v8.5.1):

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/tapi_dev/8_5_1/tapi_dev_guide.html

but I didn't need to use it honestly since the TAPI wrapper for C# had enough samples.

Thanks again,

Esfandiar