Hello,
I already posted this in the contact center section, but havent received a reply so I figured I'd post here as well. I have a few agents who are unable to go to not ready while on an active call from the csq. When they try to go to not ready, they get a dialog box that says "you are on the phone", or something to that effect. I have other agents that are able to do this. I checked the resource configuration in ccx, and also checked parameters in the desktop admin, but I cant find any differences between the agents who can do this, and the agents who can't. What am I missing? Please advise. Any help is greatly appreciated. Thanks.
