I am running CUCM 10.5.2. I have configured a Call Pickup and added a few people into it and am able to pickup calls to this group from any other person within the group.
The problem is that I want to pickup calls to this group from someone outside of this group using the Group Call Pickup or GPickup button. However, it seems that if I press the gpickup or Group Pickup Button on a DN/line that is not a member of an existing pickup group, I get a failure message or error tone. However if the line is a member of another pickup group, then I am able to pickup a call in another pickup group using the group pickup button.
I must be missing something. You can't possibly have to add every single person in your organization to a pickup group to be able to answer calls within another pickup group? Tell me this isn't how it was designed?
Thanks
