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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

h323 gateway outgoing call failure

Dears,

I have call manage version 7.1.3 connected to it cisco voice gateway as an h323 gateway connected to it 2 E1 PRI channels suddenly while everything was working fine users fail to dial out external calls but incoming calls work fine knowing that no modification have been done to the configuration.

debug isd q931

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*Oct 24 09:41:04.379: ISDN Se0/0/0:15 Q931: Applying typeplan for sw-type 0x12 is 0x0 0x0, Calling num 12345678

*Oct 24 09:41:04.379: ISDN Se0/0/0:15 Q931: Sending SETUP  callref = 0x00E8 callID = 0x8069 switch = primary-net5 interface = User

*Oct 24 09:41:04.379: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8  callref = 0x00E8

        Bearer Capability i = 0x8090A3

                Standard = CCITT

                Transfer Capability = Speech 

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA9839F

                Exclusive, Channel 31

        Calling Party Number i = 0x0081, '12345678'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '12345678932'

                Plan:Unknown, Type:Unknown

*Oct 24 09:41:04.499: ISDN Se0/0/0:15 Q931: RX <- SETUP_ACK pd = 8  callref = 0x80E8

        Channel ID i = 0xA9839F

                Exclusive, Channel 31

*Oct 24 09:41:14.547: ISDN Se0/0/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0x80E8

        Channel ID i = 0xA9839F

                Exclusive, Channel 31

*Oct 24 09:41:14.551: ISDN Se0/0/0:15 Q931: RX <- PROGRESS pd = 8  callref = 0x80E8

        Progress Ind i = 0x8088 - In-band info or appropriate now available

VGW-Router1#

*Oct 24 09:41:17.059: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8  callref = 0x00E8

        Cause i = 0x8090 - Normal call clearing

*Oct 24 09:41:17.147: ISDN Se0/0/0:15 Q931: RX <- RELEASE pd = 8  callref = 0x80E8

*Oct 24 09:41:17.147: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x00E8

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4 REPLIES 4
VIP Mentor

h323 gateway outgoing call failure

Karim,

Your gateway is disconnecting the call. We will need to look deeper to see why this is happening. Can yous end CUCM traces? Please send the calling and called number. Please ensure the test call is in the CUCM trace before sending over.

Are you 100% sure that there has not been any change to the config on cucm or gateway?

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

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Beginner

Re: h323 gateway outgoing call failure

thanks aokanlawon,No cahnge have been done everything was working find and we start to get calls from users about the failure of outgoing calls.

Called Party : 01007454365

Calling : 1344

VIP Mentor

h323 gateway outgoing call failure

This is what I see in the trace..

After CUCM sends OLC ACK, We see this lines...

10/24/2012 00:31:38.093 CCM|LineControl(5655) publishStatus EMDynamic found for devPkid=03bd814c-3119-4021-bc54-84c06d43d69d EMprofile=c816f136-6ea0-2d62-fc01-d0d8905d4fec line=3443|<:STANDALONECLUSTER><:10.2.4.11><:1><:10.1.110.126><:SEP0024C4FE5316><:DETAILED><:0800>
10/24/2012 00:31:38.093 CCM|LineControl(5655) - Release call instance=1 for CI=49816582|<:STANDALONECLUSTER><:10.2.4.11><:1><:10.1.110.126><:SEP0024C4FE5316><:DETAILED><:0800>
10/24/2012 00:31:38.093 CCM|LineControl::sendSNFNotifyIndForPresenceWithAlerting mPrecenceWithAlertingChangeNotifySubscribed=0, calllist#=0|<:STANDALONECLUSTER><:10.2.4.11><:1><:10.1.110.126><:SEP0024C4FE5316><:DETAILED><:0800>
10/24/2012 00:31:38.093 CCM|LineControl (5655) - DStopInd - Line become idle|<:STANDALONECLUSTER><:10.2.4.11><:1><:10.1.110.126><:SEP0024C4FE5316><:DETAILED><:0800>

After this,

We get an audio disconnect..

M|MediaCoordinator - wait_AuDisconnectRequest,CI(49816582,49816583),IFCreated(1,1)|<:STANDALONECLUSTER><:10.2.4.11><:1><:10.1.110.126><:SEP0024C4FE5316><:SIGNIFICANT><:0800>
10/24/2012 00:31:38.093 CCM|MediaCoordinator - wait_AuDisconnectRequest - sending disconnect to MediaManager(5066)|<CLID::StandAloneCluster><:10.2.4.11><:1><:10.1.110.126><:SEP0024C4FE5316><:SIGNIFICANT><:0800>

So it looks like CUCM is telling the ip phone to release the call.

Can you let me know what happens when they make a call? Does the call just ends?

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"'Nature is too thin a screen, the glory of the omnipresent God bursts through it everywhere"-Ralph Waldo Emerson

Please rate all useful posts
Beginner

Re: h323 gateway outgoing call failure

Hi team,
We are facing exactly same issue, please let us know how above issue got resolved.
Thanks !!
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