Handling Interactive voice system calls

[terry duffy]

Scenario:
Setting up a new interactive voice system.
The system uses two servers, each handles half of the total incoming calls.

The IVS system connects to the call manager via a SIP trunk.

The calls come in via a single 1-800 number, handled by the Call manager.
The call manager then routes the incoming calls to the IVS system using a call pattern that points to the SIP trunk as the gateway.

I have a call pattern configured for each IVS server.

We have Call manager version 8.6 

Problems:
How do I get the call manager to split the incoming calls between the two IVS servers?

Once that is solved, can I limit the number of live calls per IVS server?

Thanks for anything that points me into the right direction.

[Jaime Valencia]

If you have different RPs for each IVS, nothing to do about load balancing, you would need to have the same RP and have the 2 SIP trunks in the same RG/RL

For limiting the number of calls, you can use CAC.

[terry duffy]

Thanks Jaime, I think that will work, I'll try it in the morning!