Having Trouble Register 9971 to UC 14 (all services are activated)

[Ibrahim Jamil]

Hi Guys

Having Trouble Register 9971 to UC 14 (all services are activated) , it does register to  12.5 su4 but not register to UC14

Pls note after successful registration to UC 12.5 i reseted the phone to factory default in order to go blanc with UC14

Thanks

[Nithin Eluvathingal]

Whats the status message you see on the phone's. since you reset the phones to factory, can you make sure after reset  phone has all required information to register with CUCM 14.

 Make sure the old CTL/ITL which phone downloaded  from CUCM 12.5 got moved before connecting to CUCM 14. 

[Ibrahim Jamil]

Hi bro nithin

 message keeps  show on the phone's screen  like Phone Not registered

btw , I did the same settings on UC 12.5 and registred but not on UC 14

yes , i deleted old CTL/ITL

How to debug on CUCM to find the root cause of registration issue ?

thanks

[Nithin Eluvathingal]

What does the phone status message says. 

[Ibrahim Jamil]

Hi bro nithin

 message keeps  show on the phone's screen  like Phone Not registered

btw , I did the same settings on UC 12.5 and registred but not on UC 14

yes , i deleted old CTL/ITL

How to debug on CUCM to find the root cause of registration issue ?

thanks

[Ibrahim Jamil]

Hi bro nithin

 message keeps  show on the phone's screen  like Phone Not registered

btw , I did the same settings on UC 12.5 and registred but not on UC 14

yes , i deleted old CTL/ITL

How to debug on CUCM to find the root cause of registration issue ?

thanks

[Nithin Eluvathingal]

The message you posted  is from the phone display, what does the status message says. you need to go to the phone setting and see the status message.

You can take the CUCM logs using RTMT. Go through the below video.

https://community.cisco.com/t5/collaboration-voice-and-video/troubleshooting-ip-phone-registration/ba-p/3103422

[Ibrahim Jamil]

Hi

Getting Status Msgs like no Trusted list intalled , TFTP TimeOut SEPAAAABBBBCCCC , eventhough the Phone has connectevity to cucm

thanks

[Nithin Eluvathingal]

If  phone can communicate with the CUCM and if network settings are correct , check if there config file avaible on the TFTP. Hope you assigned DN for this phone.

http://TFTP-IP:6970/SEPAAAABBBBCCCC.cnf.xml.sgn

[Ibrahim Jamil]

Hi bro nithin

I don't know what happened with 9971 with UC 14 ,I Think something is hidden

9971 register smoothly to UC 12.5 SU4 , but not with UC 14 ,

Bro , 8845 registered smoothly with UC 14

the video quality is bad   ,,, DO you have such that in HD Format?

thanks

thanks

Ibrahim

Jordan

THANKS