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Beginner

Headset & handset use for IP phone

Hi,

Can both headset & handset be used simultaneously on Cisco 6921 IP phone ? Means can same call be heard on headset & handset  at same time ?

Regards,

Andersson

5 REPLIES 5
Cisco Employee

Re: Headset & handset use for IP phone

Hello Andersson,

Headset and handset can't be used simultaneously on 6921. I have just tested it in my lab.

In fact I did also test it with a 7971 and I got the same result: either you speak/listen through the handset or you speak/listen through the headset.

The combinations that work are:

* Speak/listen through the speaker and headset simultaneously

* Speak/listen through the speaker and handset simultaneously

I believe this is true for every model. Did you find any example where you could use headset and handset simultaneously? Please let me know the phone model so I can test it in my lab as well.

I hope it helps,

German

Highlighted
Beginner

Re: Headset & handset use for IP phone

Hi Sir,

can you please helpme telling me where this setting is?

At this moment i have CUCM 4.1.3 and ip phones 7942, and i have had not being able to activate the way to enable speak / listen thru the headset and handset at the same time, for the ip phones i can use either handset or headset but not both at the same time.

thanks.

Cisco Employee

Re: Headset & handset use for IP phone

Handset/Headset Monitor is not available for 69xx/89xx/99xx phones in the product specific configuration. That parameter was introduced to have the ability disable the default behavior on third generation phones as some consider this a security risk. That default behavior was consistent with the old hardware where this was as per design.

As per specification 89xx/99xx phones have only one active path for the audio so this does not pose as a problem, as German tested I'm assuming this also applies to 69xx. Though if you want to have this back as a feature that you can again have audio on both, you would may want to talk to the account team to have this implemented.

Beginner

Re: Headset & handset use for IP phone

Hi,

Thanks for you inputs.

Is there any documentation available on Cisco site for the same ?

Regards,

Andersson

Enthusiast

Re: Headset & handset use for IP phone

Check the following doc. It may be of some help

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7906g_7911g/8_5/english/user_guide/06speak.pdf

Hope that helps

Regards

Nitesh

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