04-16-2019 01:46 PM
We purchased a Cisco 562 wireless headset and are using it with a Cisco 7945 IP phone. We have tried multiple configuration settings but the user cannot hear the phone ring through the headset if they have stepped away from their desk phone. Everything else works great. What setting are we missing?
06-10-2019 08:29 AM
06-11-2019 02:11 AM
06-11-2019 07:46 AM
I did apply the latest firmware of 12-5-1SR3-74 and this did not correct the problem. Cisco has confirmed that it is a known bug. Thanks anyways!
06-11-2019 07:21 AM
Hi Cindy,
I think you are seeing this Bug/Enhancement;
08-31-2019 06:19 AM
Has anyone been given a work around or any insight to when this will be fixed? The latest firmware 1.5.1 was supposed to correct the issue according to it's release notes but after applying it the same issue persists.
Once I get the serial numbers from ops we will open TAC cases but figured I'd check the community forum's in the mean time.
11-13-2019 11:06 AM
I still have this problem. Has anyone received anything useful from Cisco about this problem?
01-29-2020 01:58 PM
Check the firmware on the headset. Make sure it is 1.5.1
07-25-2021 10:07 PM
IN CSCvo70826, the latest statement says:
Headset firmware version 1.5 added this feature as documented here:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/Headsets/firmware/1-5-0/releasenotes/h500_b_500-series-150-release-notes.html
"Cisco Headset 500 Series users connected to a Cisco IP Phone can now hear the ringtone of incoming calls on their headsets. Cisco Headset 560 Series Multibase users can hear the ringtone on both the selected and unselected sources. "
Please try latest headset versiona together with IP phone latest version to see if you still have this issue.
08-21-2020 08:44 PM
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07-27-2021 01:44 AM
love that all. Cisco Headset 500 Series users connected to a Cisco IP Phone
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