01-20-2013 07:13 PM - edited 03-16-2019 03:16 PM
Hi,
We have Cisco voice setup and are looking for a tool which can provide us :-
Is there any tool which can provide us these details? Can Cisco CCX help us with this?
Thanks in advance!
Mayank Nauni
Solved! Go to Solution.
01-20-2013 08:10 PM
Hi Mayank,
Yes, it is possible with UCCX.
Please use the Real Time Reporting Tool (Tools > Real Time Reporting from the Unified CCX Administration menu bar.)
and Historical Reporting from UCCX to get the overall system reports.
You can also use the CSD (Supervisor) "Real Time Displays" to get the Team level reports.
Refer page 27 onwards in the below link,
Please refer the UCCX documentation for more information on this.
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
Hope this helps,
Anand
Please rate helpful posts !!
01-20-2013 08:10 PM
Hi Mayank,
Yes, it is possible with UCCX.
Please use the Real Time Reporting Tool (Tools > Real Time Reporting from the Unified CCX Administration menu bar.)
and Historical Reporting from UCCX to get the overall system reports.
You can also use the CSD (Supervisor) "Real Time Displays" to get the Team level reports.
Refer page 27 onwards in the below link,
Please refer the UCCX documentation for more information on this.
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
Hope this helps,
Anand
Please rate helpful posts !!
01-20-2013 08:33 PM
Hi Anand,
Thanks a ton for your prompt help; may I ask you if there is some tool to generate an IVR response from a text?
Regards,
Mayank Nauni
01-20-2013 08:42 PM
Hi Mayank,
Thank you.
Are you referring to TTS (Text to Speech) server here?
If yes, please find the below UCCX compatibility link where in it talks about the supported TTS vendors.
Please refer the column "Speech Server" with specific version of UCCX.
Hope this helps,
Anand
Please rate helpful posts !!
01-20-2013 08:53 PM
Hi Anand,
Yes you are right; I actually want to upload a message to our IVR… we have a text file, I am looking for some software who could convert this text to .wav file. Any recommendations?
For example...
Thank you for calling
[company name]
. To assure our quality of service, your call may be monitored. If you know your party’s extension, you may enter it at any time.
01-20-2013 09:13 PM
Hi Mayank,
I have used Naunace and IBM in the lab with UCCX 8.x and both look fine. But I will let others also comment on this based on their experience.
Thanks,
Anand
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