In the conference room, the phones have a BLF called "IT Emergency" that calls the DN 14159. This DN is only for emergencies, other IT problems needs to call 14149.
In the conference room, when someone press on the BLF, it shows IT Emergency but it also shows 14159.
We now having people going back to their office and calling this number for instant support for normal problems....
Is there a way to hide the DN on the conference room's phone ? We would like to show only "IT Emergency".
I looked at th Hunt Pilot configuration and the "Alerting Name" and "ASCII Alerting Name" are already set correctly. Both have "IT Emergency".
Can it be something with the "Calling Party Transformation Mask" or "Called Party Transformation Mask" ? They are both empty.
Run it through a TP and restrict the connected party DN: