Hold, Answer, Transfer features Disrupted!

[hbarrera2]

Greetings,

I have a CCM 6.1.2 with an H.323 Gateway. I am experiencing an issue where a call comes in, the user places the caller on hold, but once on hold the call drops and the features listed above dont seem to work.

As far as I know this is the signaling voice traffic that allows these features to work while on a call right?

Any thoughts or ideas would be appreciated.

[Jaime Valencia]

i'd say you don't have the MTP required under the H323 GW config in CUCM

if not checked, check it, reset the GW and try again

HTH

java

if this helps, please rate

[hbarrera2]

I have not had to check this box in the past. Wont it also disable video and force it to be sent as voice only?

[hbarrera2]

Hi,

I am still concerned on why this MTP required check box would need to be checked on the gateway configuration page on CCM?

Does anybody have any input or documentation specifically pertaining to this?