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Hold button does not work in 6900 series IP Phones

Rodrigo Damaso
Level 1
Level 1

Hi, all.

I have a 3925 with 15.0M IOS, CUCME 8.6 and App Load 9.1.1.0. The hold button in 6961, 6941 and 6921 does not work. I did a debug of IP Phone when I press this button and nothing appears at console.

Does anyone call help me.

Thanks

Sent from Cisco Technical Support iPhone App

8 Replies 8

Jaime Valencia
Cisco Employee
Cisco Employee

Do you have any other phone models and does it work on them?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

paolo bevilacqua
Hall of Fame
Hall of Fame

How the ephone-dn is configured ?

kostyacroc
Level 1
Level 1

Try config

ephone-dn  1  dual-line

Please, see the picture.

Sent from Cisco Technical Support iPhone App

When using routers and other CLI products, please use cut and paste, not screenshots.

Hi, Paolo. I used screenshot because I am using IPhone client this time.

Do you have some idea about the problem?

Thanks

Sent from Cisco Technical Support iPhone App

Is your ephone-template 1 applied to the ephone?

Please understand, that as an aspiring network engineer, you're supposed to use the right tools for the job.

What would you think if your doctor visits you with an MP3 player ?