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705
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4
Helpful
11
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Hold key and transfare key not work

aibrahim.sallam
Beginner
Beginner

Dears,

Kindly help me, I have a problem with all cisco phone in my company.

All of them have same problem hold key and transfare key not work when calling any external number.

Thanks,

11 Replies 11

Chris Deren
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

What system do you have?  CME, CUCM, etc?

What phones are you using?

What PSTN connection, i.e. SIP trunk, PRI, POTS, etc?

Chris

CUCM

7965 & 7911

PRI

What is "maximum number of calls" set to on the DN?

Are the softkeys presented but dont work when you press them? Or are they grayed out?

Does it work internally? 

Chris

Also, check if MTP required is checked on the Gateway as you should not need it and it may be causing you issue. If it is checked please uncheck it.

Chris

4

yes, the softkeys presented but dont work when I press.

yes, it is work internally

unchaked

Sorry Sir,

It's checked

Well, that is the reason it does not work. You have 2 options:

1. Add MTPs to your system

2. Uncheck it - recommended as you should not need MTP on a PRI

HTH, please rate all useful posts!

Chris

Thank you chris for your quick reply, but from few days it was working fine.

Thank you for your cooperation.

Perhaps you ran out og MTPs or they are no longer registered.  See if they show registered under media resources in CUCM.

Chris

Ok chris, let me check then I will feedback again because I left the work, and morning I will tell you.

Really I appreciated your quick reply.

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