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4
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Hold key and transfare key not work

Dears,

Kindly help me, I have a problem with all cisco phone in my company.

All of them have same problem hold key and transfare key not work when calling any external number.

Thanks,

Everyone's tags (4)
11 REPLIES 11
Hall of Fame Master

Hold key and transfare key not work

What system do you have?  CME, CUCM, etc?

What phones are you using?

What PSTN connection, i.e. SIP trunk, PRI, POTS, etc?

Chris

Hold key and transfare key not work

CUCM

7965 & 7911

PRI

Hall of Fame Master

Hold key and transfare key not work

What is "maximum number of calls" set to on the DN?

Are the softkeys presented but dont work when you press them? Or are they grayed out?

Does it work internally? 

Chris

Hall of Fame Master

Hold key and transfare key not work

Also, check if MTP required is checked on the Gateway as you should not need it and it may be causing you issue. If it is checked please uncheck it.

Chris

Hold key and transfare key not work

4

yes, the softkeys presented but dont work when I press.

yes, it is work internally

Hold key and transfare key not work

unchaked

Highlighted

Hold key and transfare key not work

Sorry Sir,

It's checked

Hall of Fame Master

Hold key and transfare key not work

Well, that is the reason it does not work. You have 2 options:

1. Add MTPs to your system

2. Uncheck it - recommended as you should not need MTP on a PRI

HTH, please rate all useful posts!

Chris

Hold key and transfare key not work

Thank you chris for your quick reply, but from few days it was working fine.

Thank you for your cooperation.

Hall of Fame Master

Hold key and transfare key not work

Perhaps you ran out og MTPs or they are no longer registered.  See if they show registered under media resources in CUCM.

Chris

Hold key and transfare key not work

Ok chris, let me check then I will feedback again because I left the work, and morning I will tell you.

Really I appreciated your quick reply.

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