Hold key and transfare key not work

[aibrahim.sallam]

Dears,

Kindly help me, I have a problem with all cisco phone in my company.

All of them have same problem hold key and transfare key not work when calling any external number.

Thanks,

[Chris Deren]

What system do you have?  CME, CUCM, etc?

What phones are you using?

What PSTN connection, i.e. SIP trunk, PRI, POTS, etc?

Chris

[aibrahim.sallam]

CUCM

7965 & 7911

PRI

[Chris Deren]

What is "maximum number of calls" set to on the DN?

Are the softkeys presented but dont work when you press them? Or are they grayed out?

Does it work internally? 

Chris

[Chris Deren]

Also, check if MTP required is checked on the Gateway as you should not need it and it may be causing you issue. If it is checked please uncheck it.

Chris

[aibrahim.sallam]

4

yes, the softkeys presented but dont work when I press.

yes, it is work internally

[aibrahim.sallam]

unchaked

[aibrahim.sallam]

Sorry Sir,

It's checked

[Chris Deren]

Well, that is the reason it does not work. You have 2 options:

1. Add MTPs to your system

2. Uncheck it - recommended as you should not need MTP on a PRI

HTH, please rate all useful posts!

Chris

[aibrahim.sallam]

Thank you chris for your quick reply, but from few days it was working fine.

Thank you for your cooperation.

[Chris Deren]

Perhaps you ran out og MTPs or they are no longer registered.  See if they show registered under media resources in CUCM.

Chris

[aibrahim.sallam]

Ok chris, let me check then I will feedback again because I left the work, and morning I will tell you.

Really I appreciated your quick reply.