06-21-2012 05:03 PM - edited 03-16-2019 11:47 AM
Hello guys
I have the next appliance:
1 UC560-T1E1-K9, software pack 8.6.0, voicemail version 8.6.3
We configured the default AA (aa.aef), the audio is in Spanish, we need to make a script in English & Spanish, something like this:
Bienvenidos a la empresa X, para escuchar en ingles presione 2, para seguir escuchando en español presione 1:
after this, the script must continue on the specific language indicated by the caller, in what application we can make this???
need we to create 2 spripts (in English and Spanish)? need we to integrate them?
What are the specific characteristics that needs to have the audio files??
Someone tell me that I neet to find the correct application according to the Unity version,
Some document, webpage, software , or reference will be very appreciated.. Saludations!!!!!
06-25-2012 08:52 AM
Hi:
You can accomplish what you are wanting to do by creating a custom aa script. Log into cue, under System -> scripts.
See this annotated screenshot for a sample with notes:
Alternatively, you can create two sub menus and use 1 for spanish and 2 for english, etc.
You can use IVR (interactive voice response, or as I call it: call in management system-> call-in numbers: promptmgmt) to record the user prompts. Alternatively, here are instructions on recording the prompts on a computer.
Best,
David
Please rate helpful posts.
06-25-2012 09:20 PM
You can read this guide, it is a good one and you can find some script examples (it says for 7.0 version, but that doesn't matter)
Please rate helpful posts
Gabriel.
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