How do I forward a line\extension that isn't attached to a phone?
I need to forward an extension that's not attached a phone.
I can forward extensions attached to a phone, that works just fine.
Can someone point me in the right direction?
Go to Solution.
I figured the answer is, I needed to mark the Directory Number "Active".
All is good now!
View solution in original post
The DN would need to be marked active, if not assigned to a device.
Can you elaborate on your use case do you need to send to vm. If so I normally assign the extension to a CTI RP and just mark cfa to vm.
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