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How do I forward a line\extension that isn't attached to a phone?

kbeaton
Beginner
Beginner

How do I forward a line\extension that isn't attached to a phone?

I need to forward an extension that's not attached a phone.

I can forward extensions attached to a phone, that works just fine.

 

Can someone point me in the right direction?

 

Thanks

 

Kelvin

1 Accepted Solution

Accepted Solutions

I figured the answer is, I needed to mark the Directory Number "Active".

All is good now!

Thanks

Kelvin

View solution in original post

2 Replies 2

Gregory Brunn
Collaborator
Collaborator

The DN would need to be marked active, if not assigned to a device.

 

Can you elaborate on your use case do you need to send to vm.  If so I normally assign the extension to a CTI RP and just mark cfa to vm.