how do I know the phone line is busy (in use) or idle from Call Manager or Device administration?

Oak Ridge · ‎09-23-2015

how do I know the phone line is busy (in use) or idle from Call Manager or Device administration? the phone is in remote site.

Jaime Valencia · ‎09-23-2015

You can't that info is not in the GUI.

HTH

java

if this helps, please rate

James Hawkins · ‎09-23-2015

If you have the web server enabled on the IP phones you can browse to the phone and see what is happening with the lines.

Oak Ridge · ‎09-23-2015

you mean the device information? I just look at it , but which field you would check?

Dennis Mink · ‎09-23-2015

You can tell by going to the phone, and then click on its IP address, then go to streaming statistic (stream1/stream2). If the phone has an active RTP stream on that page, you can seafely assume it is busy, or at least it is on a call.

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