10-09-2013 08:27 AM - edited 03-16-2019 07:48 PM
I have an agency that requested an 800 number from the phone company. They want that 800 number to ring to a specific user's DID that is in our CUCM. I'm not clear on how to do this. Does that routing happen in CUCM, or is it something the phone company should do on the PRI?
Thanks for any help on this.
Teressa
Solved! Go to Solution.
10-10-2013 03:03 AM
Hi Anurag / Teressa
Thanks for the input but that is not entirely correct. When someone is given a 1800 number this is mapped purely in the telco cloud.
For example 18001234567 ----->>>> maps directly to a number in the your existing DDI range which will be supplied to them.The digits 34567 will never be presented to you via the PSTN
From the callmanager pespective all you will see is an inbound call on the DDI you gave them.
Hope this clarifies things
thanks
mark
10-09-2013 08:31 AM
HI Teressa,
This is done by the telco providing the 800 number.They just need to know what did they need to point it to.
cheers
mark
10-09-2013 08:39 AM
Thank you! That would explain why I haven't been able to find any information on how to do it in CUCM! I appreciate the quick answer.
Teressa
10-09-2013 09:11 AM
Hi
The best way to do this is as follows
so you will take an 800 number from Telco , so they will give you a number like this " 1800-123-4567"
now , the question is what will you do with this 800 number, what number will it ring in your office
so that you have to set by defining " significant digit " on your incoming gateway , lets say its 5
so when someone will dial 1800-123-4567" from PSTN,
call will come to your gateway , and gateway will say " i only need the last 5 digit ( this is totally upto you ,how many digits you want " ) , you can take the complete 800 number and match the complete number on TP
now your gateway recieved a call for " 34567" ( last 5 digits "
now create a Translation pattern 34567 in your call manager and translate this number to any internal number of your choice , it can be an IVR number, any personal extension, any hunt pilot of your choice.
I hope this clarifies the issue
let me know , if you have any doubt.
Regards
Anurag Siddhu
10-10-2013 03:03 AM
Hi Anurag / Teressa
Thanks for the input but that is not entirely correct. When someone is given a 1800 number this is mapped purely in the telco cloud.
For example 18001234567 ----->>>> maps directly to a number in the your existing DDI range which will be supplied to them.The digits 34567 will never be presented to you via the PSTN
From the callmanager pespective all you will see is an inbound call on the DDI you gave them.
Hope this clarifies things
thanks
mark
10-10-2013 03:05 AM
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