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How do I program the right side buttons on an 8841 phone?

cwilson7873
Beginner
Beginner

Active Load sip88xx.10-3-1-20 

I believe I saw somewhere that I needed to upgrade my firmware on the phone to 11.51 or later.

Has anyone done this successfully?

3 Replies 3

Brandon Buffin
Advisor
Advisor

CUCM or CME?

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi there,

What you are looking for is called Enhanced Line Mode;

Enhanced Line Mode

The buttons on the left and right of the phone screen can be set up as line buttons, giving up to five more line keys. Users see an alert for an incoming call.

Enhanced line mode is supported on Cisco Unified Communications Manager 9.1(2), 10.5(2), and 11.0(1) and any higher releases that are generally available. The latest Device Package is required. You can set the line mode in the Product Specific Configuration Layout portion of the Device Configuration window in Cisco Unified Communications Manager.

From;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/firmware/releasenotes/p881_b_cisco-ip-phone-8800-series.html#CUIP_TP_F543354A_00

Cheers!

Rob

Good info, Rob!

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