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How does Cisco CUC SRSV synchronize voicemail to/from the Primary cluster?

Mike Lydick
Beginner
Beginner

How does Cisco CUC SRSV synchronize voicemail to/from the Primary cluster?

We have CUC SRSV 9 setup and are able to leave messages and get a MWI light.

During normal operation should the user voicemail profile be directed at the Primary Cluster or the CUC SRSV server?

The documentation is not clear on the changes that should be made on the CUCM system.

We have tried leaving messages with the Voicemail profile/pilot directed to either system (CUC/SRSV) but the SRSV server never get the voice messages.

Forcing CUC primary to upload voicemail the same result.

Note: voicemail is accessible if we point the voicemail profile and pilot to be primary CUC cluster.

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