How to add pause in dialed digits for outgoing calls

[nithin louis]

Hi,

We have an IP Telephony setup running on CME version 10.5.

I would like to add in pause in dialed digits for outgoing calls.

For example. user will dial 033512183 ....where 0 is the access code and 33512183 is the mobile number.

If the user press 0 it should go an toll free number called 80014321 and requires a pause or delay and the following mobile number 33512183.

like if user dials 033512183  it should go like 80014321 ...delay... 33512183.

Thanks & Regards

Nithin Louis.

[Rajan · Accepted solution]

Hi Nithin,

You need to use prefix command with a comma "," to add a pause while dialing. 

https://books.google.co.in/books?id=bP91PXbswsIC&pg=PT183&lpg=PT183&dq=pause+while+dialing+digits+in+call+manager+express&source=bl&ots=lBO9wmoSYC&sig=ZIyqmqQnyJUpRavlz9uh6eRe-2k&hl=en&sa=X&ved=0ahUKEwj64pP5tODMAhUKOY8KHfGaC3QQ6AEIMDAD#v=onepage&q=pause%20while%20dialing%20digits%20in%20call%20manager%20express&f=false

HTH

Rajan

Pls rate all useful posts

[nithin louis]

Hi Rajan,

Thanks for your reply.

The commas will be working as a pause if we had an FXO port to PSTN, but as we have a PRI, it will not be possible because the destination (dialed digits) is sent on the ISDN Setup message. Other digits cannot be sent as a string.I have checked with cisco TAC.

Regards

Nithin.