Customer wants to give an announcement instead of call recording tone. They currently using built-in-bridge recording solution.
These scenarios has to apply on built-bridge-recording enabled devices.
1-7945 > cm > router > pri -----telco-----outside-phone
At this point outsidephone has to hear call recording announcement before the call connected.
2-Internal calls has not to be hear any announcement.
3-outsidephone----telco---pri>router > cm > 7945
at this scenario outside phone should have hear a call recording announcement before the call proceed.
Is there any Idea ?
CUCM cannot play that recording, you need to re-route the call either to CUC or UCCX to play the prompt, then back to CUCM.
Not sure if you could leverage TCL scripting for this as well, as the ISR is always in the middle.
If you want this for specific number (hunt group/team) and you have CUCM 9.x or later then you can use 'Native call queuing' feature. And if you are using other than this CM then you should have Unity (CUE/CUC) or UCCX.
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