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How to assign Call Recording Announcement in Call Manager?

Bar1s
Beginner
Beginner

Hi,

Customer wants to give an announcement instead of call recording tone. They currently using built-in-bridge recording solution. 

These scenarios has to apply on built-bridge-recording enabled devices.

 

1-7945 > cm > router > pri -----telco-----outside-phone

At this point outsidephone has to hear call recording announcement before the call connected.

 

2-Internal calls has not to be hear any announcement.

 

3-outsidephone----telco---pri>router > cm > 7945

at this scenario outside phone should have hear a call recording announcement before the call proceed.

 

Is there any Idea ? 

Regards,

Baris.

2 Replies 2

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

CUCM cannot play that recording, you need to re-route the call either to CUC or UCCX to play the prompt, then back to CUCM.

Not sure if you could leverage TCL scripting for this as well, as the ISR is always in the middle.

HTH

java

if this helps, please rate

Suresh Hudda
Rising star
Rising star

Hi Baris,

If you want this for specific number (hunt group/team) and you have CUCM 9.x or later then you can use 'Native call queuing' feature. And if you are using other than this CM then you should have Unity (CUE/CUC) or UCCX.

 

Suresh

 

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