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Replies

How to Best Route Calls to Unity Connection Auto Attendant

dtran
Level 6
Level 6

Hi all, hope everyone is well !!

I am looking for best recommendation on how to route incoming calls from CUCM to UnityConnection auto attendant callhandler. I've been using dummy phones and just forward all calls to UnityConnection but this method takes up licenses in CUCM. Will CTI Route point or CTI Port achieve the same results without using up licenses ?

Thanks all in advance !!!

Danny

1 Accepted Solution

Accepted Solutions

You can also do it through CTI Route Point as that also does not consume any license.

Regards

Deepak

View solution in original post

5 Replies 5

Aseem Anand
Cisco Employee
Cisco Employee

Hi,

CTI port does not consume any license, i would suggest you to use them to forward calls to Unity connection for the Auto attendant number.

Aseem

(Please rate if useful)

Hi Aseem, thanks for your response !! I will try the CTI port and see how that goes.

Thanks !!

Danny

You can also do it through CTI Route Point as that also does not consume any license.

Regards

Deepak

Hi Deepak, thanks for your reply !!!

Danny

Glad that I was able to help Danny and thanks for marking the Correct Answer.

Regards

Deepak