How to Best Route Calls to Unity Connection Auto Attendant

[dtran]

Hi all, hope everyone is well !!

I am looking for best recommendation on how to route incoming calls from CUCM to UnityConnection auto attendant callhandler. I've been using dummy phones and just forward all calls to UnityConnection but this method takes up licenses in CUCM. Will CTI Route point or CTI Port achieve the same results without using up licenses ?

Thanks all in advance !!!

Danny

[Aseem Anand]

Hi,

CTI port does not consume any license, i would suggest you to use them to forward calls to Unity connection for the Auto attendant number.

Aseem

(Please rate if useful)

[dtran]

Hi Aseem, thanks for your response !! I will try the CTI port and see how that goes.

Thanks !!

Danny

[Deepak Rawat · Accepted solution]

You can also do it through CTI Route Point as that also does not consume any license.

Regards

Deepak

[dtran]

Hi Deepak, thanks for your reply !!!

Danny

[Deepak Rawat]

Glad that I was able to help Danny and thanks for marking the Correct Answer.

Regards

Deepak