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Beginner

How to call directly into a directory handler in UCONN

I have an extension assigned to a Directory handler in Unity. If I assign a DN to this same extension and set it go right to voicemail in call manager I get a prompt to pess 1 to enter an extension or 4 to search the directory. If I call directly into UCONN and enter the extension it takes me right to where I can search for a name.

My question is how can I send a call directly to where a user can search the directory without having to press 4.

Thanks,

Alex

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Enthusiast

Use Call Routing > Forwarded Routing Rules to accomplish this.  Set the Forwarding Station == <yourDN> and tell it to launch the appropriate directly handler.

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