06-11-2010 12:40 PM - edited 03-15-2019 11:12 PM
We'v enabled CDR and Call Diagnostic in CUCM CallManager Service paramters. However, when we run the CMR export the call quality stats are not being recorded (i.e packet sent, packet received, packet loss, jitter, latency) Is there anything else we need to enable to capture these stats? We've also enabled RTCP on all the phones.
Thanks.
Solved! Go to Solution.
06-11-2010 12:50 PM
Hi
In the database load config menu in CAR (which is I presume where you are trying to do this) there is an option 'Load CDR Only' checked. If you uncheck that, CAR will also load CMRs.
Not obvious...
Aaron
Please rate helpful posts...
06-11-2010 12:50 PM
Hi
In the database load config menu in CAR (which is I presume where you are trying to do this) there is an option 'Load CDR Only' checked. If you uncheck that, CAR will also load CMRs.
Not obvious...
Aaron
Please rate helpful posts...
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide