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How to change screening indicator on UC500

rob.engler
Level 1
Level 1

Hello all,

We have a Cisco UC500 (Software pack 8.6.1)and seeing an issue with our CALLER ID# showing as "UNKNOWN" on ATT mobile phones.

Our ISP advised us to change the  Screening Indicator    from User Provide, no Screen  to "user provided, verified and passed" or  "network provided" for this to work.

We do not see this an option in the software to do this.  Does anyone know if this is possible on this unit? Thanks in advance for your help!!  

Here is the email from our ISP for more info:

 

Top part is what you send us. What is wrong is SCREENING, the purple highlight. It is USER PROVIDED, NOT VERIFIED. Needs to be USER/VERIFIED or NETWORK. Call if you have any issues.

 

 

 

                           Event 7  15/04/14 16:18:24  TEI 0

                        08 Q.931 Call Control Message

                           Call Reference Value              Orig     21485

                      M 05 Message Type                               SETUP

                      I A1 Sending Complete

                      I 04 Bearer Capability                   Length =   3

                        80   Coding Standard                          CCITT

                             Info Transfer Cap.                      Speech

                        90   Transfer Mode                          Circuit

                             Transfer Rate                        64 kbit/s

                        A2   Layer 1 Protocol                   G.711 u-law

                      I 18 Channel Identification              Length =   3

                        A9   Interface ID                Implicitly Defined

                             Interface Type                         Primary

                             Preferred/Exclusive                  Exclusive

                             D Channel Indicator              Not D Channel

                             Channel Selection                 As Indicated

                        83   Coding Standard                          CCITT

                             Coding Type                             Number

                             Channel Type                         B Channel

                        82   Channel Number                               2

                      I 1C Standard Facility                   Length =  27

                        9F   Serv Discrim             Networking Extensions

                             PDU Component Begins (hex)

                                                        8B0100A115020132...

                      I 1E Progress Indicator                  Length =   2

                        81   Coding Standard                          CCITT

                             Location                 Local Private Network

                        83   Value                   Originator is not ISDN

                      I 6C Calling Party Number                Length =  12

                        21   Type of Number                 National Number

                             Numbering Plan      ISDN/Telephony E.164/E.163

                        80   Presentation Indicator                 Allowed

                             Screening Indicator    User Provide, no Screen

                             Number                              5166218400

                      I 70 Called Party Number                 Length =  12

                        80   Type of Number                    Unknown Type

                             Numbering Plan          Unknown Numbering Plan

                             Number                             13477391451

 

                           Raw Hex Data

                           08 02 53 ED 05 A1 04 03 80 90 A2 18 03 A9 83 82

                           1C 1B 9F 8B 01 00 A1 15 02 01 32 02 01 00 80 0D

                           52 6F 62 65 72 74 20 45 6E 67 6C 65 72 1E 02 81

                           83 6C 0C 21 80 35 31 36 36 32 31 38 34 30 30 70

                           0C 80 31 33 34 37 37 33 39 31 34 35 31

 

 

 

(1) Nature of Address Indicator: International, National or Unique National (significant) number

 

(2) Numbering Plan:   ISDN (telephony) numbering plan

 

(3 )Presentation Indicator: Presentation Allowed

 

(4) Screening indicator

00 user provided, not verified ß Not supported by AT&T Mobility

01 user provided, verified and passed  ß Supported by AT&T Mobility

10 user provided, verified and failed ß Not supported by AT&T Mobility

11 network provided ß Supported by AT&T Mobility

 

 

 

3 Replies 3

jeffosb01
Level 1
Level 1

Rob~

We found a way to put a global command in the gateway to send the calls out as 0x2183, which is (Screening indicator - Network provided).  We are testing to see if this workaround helps.  The bad news is that it affects some land lines too, so you get reports of intermittent Caller ID showing "UNKNOWN" which, we ALL know, is impossible to troubleshoot with providers.  This is only a workaround, but you might want to give it a shot:

voice service voip

 clid network-provided

 

To back out, just do "config t > voice service voip > No CLID network-provided"

AT&T said it has something to do with the new 5ESS switches not liking the "not screened" or "verified and failed" tags, so depending on what path the calls end up going, you could see this with landlines too.

Thank you for the reply, I have tried that already and I still have the same issue.

So odd.  You'd think that changing the tag, on the way out, would give them what they are looking for.  Did you confirm through debug that the calls are being tagged that way?

 May 12 15:57:59.460: ISDN Se0/0/0:23 Q931: TX -> SETUP pd = 8  callref = 0x6E1F
        Bearer Capability i = 0x8090A2
                Standard = CCITT
                Transfer Capability = Speech 
                Transfer Mode = Circuit
                Transfer Rate = 64 kbit/s
        Channel ID i = 0xA98381
                Exclusive, Channel 1
        Progress Ind i = 0x8183 - Origination address is non-ISDN 
        Calling Party Number i =
0x2183, '813XXXXXXX'
                Plan:ISDN, Type:National
        Called Party Number i = 0x80, '1855XXXXXXX'
                Plan:Unknown, Type:Unknown
May 12 15:57:59.928: ISDN Se0/0/0:23 Q931: RX <- CALL_PROC pd = 8  callref = 0xEE1F
        Channel ID i = 0xA98381

 

They "say" that's what they want, but when you give it to them, no go.  Service providers, UGH!

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