06-07-2016 12:12 AM - edited 03-18-2019 12:00 PM
Hi everybody,
I'm working on CISCO Unity Connection v 10.5 and CUCM v10.5
I have a user trying to access a shared mailbox, but the CUC IVR propmting the username and PIN followed by pound is in French.
I have checked the configuration:
a- On the CUCM: the user locale on the device in English.
b-On the CUC, the language set for the user and his greetings is English
My question is: How to change the language of the CUC IVR prompting the PIN followed by pound?
Thanks in advance, guys.
06-07-2016 12:56 AM
Hi Amine,
Is it happening for only one user? If yes then you can try deleting and readding this user/device on CUCM and Unity Connection.
HTH
Manish
06-07-2016 01:42 AM
Thank you Manish for the answer.
Actually yes, only users, one recently added, another one who never checked until recently.
I'll delete them and re-add them and see if the issue is resolved.
Can you tell me where can I set the language of the IVR message played when pressing the envelop button on the IP phone or dialing the voicemail pilot?
06-07-2016 04:40 AM
If the language selected under User settings and Call handler settings on Unity Connection is English then the only other place i can think of where the language can be specified is under the following :
Step 1 In Cisco Unity Connection Administration, expand System Settings, then select General Configuration.
Step 2 On the General Configuration page, in the System Default Language list, select the language that Unity Connection uses as the default language for playing system prompts.
Step 4 Restart the Voice Processing server role for your changes to take effect.
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