How to configure a CTI route point to manage prompts in UCCX
I currently have CTI route points in my environment that when you dial the extension that they are associated with, they direct to lines on CTI Ports dynamically. I need to configure a site that has an auto attendant set up already, but I'm not sure how to get it to point to the script for that site. I'm also not sure how to get the cti route point, when dialed, to redirect to the prompts for that particular site. When you dial the number, it directs you to the cti port and prompts you to enter a pin. How do I set this up or where can I find out documentation on setting this up step by step?
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1
I am currently working on separating our Contact Center users from our Corporate Users via LDAP Custom Filters so that we can apply specific Feature Group Template to our Contact Center users and a specific template to our Corporate users. I did not...