How to correlate between CDR and TCD for who disconnected the call

[RAVIKUMAR J K]

Hi Everybody,

We have ucce 8.0 with cucm 8.0.3, Is there any way we can find out for a perticular Agent who disconnected the call ?(Customer or Agent) for a month from CDR and TCD?

I heard this can be done using Peripheral key of TCD and CallMgrID and GlobalCallMgrID_CallId of CDR, we have tried it but it will work for some of the calls and for some calls it will not work.

I appreciate your precious help on this.       

[will.alvord]

I haven't worked with UCCE much and there are certainly several topology choices, but as long as CUCM is aware of the call and you have enabled CMR collection (CallManager service parameter -> Call Diagnostics Enabled)...

I do recall that the call flow is pretty all over the place so there are other considerations such as when the call is split, transfers, etc which this document speaks to:

Understanding Cisco Call Detail Records - http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/6_0_1/car/carcdrdef.html

However, for normal calls this is valid...

In particular, the fields you are after are:

* origCause_value (http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/6_0_1/car/carcdrdef.html#wpmkr1081211)

* destCause_value fields (http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/6_0_1/car/carcdrdef.html#wpmkr1081234)

So you also have to know the direction of the call in addition to generally understanding your topology and call flow.

Hope that helps,

will

[RAVIKUMAR J K]

Hi Well,

Thank you very much for your assistance.From CDR using above mentioned values we can find out who disconnected call.

But if I want for a perticular agent to find out who disconnected the call for a month,

1. From CUCM CDR, it is like i need to take each and every ANI landed to this Agent and Manually do it.

2. But suppose AGENT has recieved around 900 calls in a month then it is very difficult to find out from CDR for every call.

I am asking is there any way we can correlate ICM Termination_Call_Detail of a call with CDR data and find out who disconnected the call?

so that i can pull out required info for a perticular Agent in a less cumbersome way.

[will.alvord]

There isn't a canned way to do that.  I'm not saying that it's not possible, just saying that there will be more  involved than just clicking a button.  Sorry I couldn't be more help.