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How to disable the Call Waiting tone on CP-7921Gs

msites
Level 1
Level 1

Hello,

We currently have Cisco CP-7921G wireless headsets and when they are on a call with a customer the call waiting tone makes it hard for the users to hear the whole conversation without asking them to repeat important information. Is there a way to disable the call waiting tone? All phones are in the same hunt group, so the tone is not needed as you can hear the other 8 phones ringing.

Thank you,

Matt

3 Replies 3

Dennis Mink
VIP Alumni
VIP Alumni

You should set the busy trigger on the line to 1

Please remember to rate useful posts, by clicking on the stars below.

Hi

What is selected under line configuration of phone "Audible Message Waiting Indicator Policy". Make it off. 

Regards

Ronak Patel

rate helpful posts.

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

Hi

On the line configuration of the phone, try setting '

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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