cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

how to disable tone on hold in cme

is_mail123
Beginner
Beginner

a caller puts the other callers on hold, the others hear TOH which is of course distracting. I would like to mention that we have already disabled TOH on CME and CUCM.  On CME using a blank MOH audio. 

Below is the present results.

1) CUCM user puts CUCM user on hold - No TOH

2) CME user puts CME user on hold - No TOH.

3) CME user puts CUCM user on hold - No TOH.

4) CUCM user puts CME user on hold - TOH is present.

We do not want the TOH even in the case of number 4 above

1 REPLY 1

Walter Solano
Rising star
Rising star

Hello,

The tone on hold cannot be disable neither for CME or CUCM, the best workaround will be using a blank MoH file, so the caller will hear this file that has no audio instead of the tone on hold.

HTH

Walter Solano

CCNA Voice

Cisco UCCX Specialist

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: