03-08-2016 09:05 PM - edited 03-17-2019 06:09 AM
Hello,
Please can anyone help in me identifying the directory where the custom announcement files would be stored in CUCM.
Trying the SFTP procedure similar to moh file download from mohprep directory,however unable to find announcement directory.
Regards,
Raaj
03-09-2016 03:48 AM
Use the below command on CUCM CLI to list the files which are available
+++++++++++++
file list activelog mohprep/*
In order to transfer the file over to SFTP server use below command
+++++++++++++
file get activelog mohprep/<NAME_OF_FILE>
Regards
Abhay Reyal
03-09-2016 05:47 AM
Hi Abhay,
Those files are not found in mohprep directory.
Is it any separate directory for those files.
Regards,
Raaj
03-09-2016 06:55 AM
file list activelog /cm/tftpdata/english_united_states
file get activelog /cm/tftpdata/english_united_states
Regards
Deepak
03-09-2016 08:25 AM
Hi Deepak,
Thank you for the reply, however i did not find the custom file in that folder.
It has only default files.
Regards,
Raaj
03-09-2016 09:45 AM
My bad I missed the part that you are looking for Custom Announcement files. Try below location:
file list activelog cm/tftpdata/CustomAnn/english_united_states
Regards
Deepak
03-14-2016 10:21 PM
Hi Deepak,
Thank you for support, however still the custom ann files were not found.
Regards,
Raaj
04-14-2016 07:03 AM
Hi Raaj Did you find the location of the announcement files, I also need to download them to transfer to another server.
Regards, Nick
04-17-2016 03:01 AM
Hi Nick,
No luck.
05-25-2016 10:12 AM
Is it possible to change default error messages tone that "your call can not be completed ...."customer want to localizied this announce , can you please someone explain me how can i that ?
Thanks
02-23-2018 02:57 PM
I just had this problem and discovered whatever announcement file name you upload gets rewritten to something generic. I was having an issue with getting default announcement vs custom on only some calls and come to find out (using the cli commands above) I would get the below on one node:
admin:file list activelog cm/tftpdata/CustomAnn/english_united_states
Custom_05002.alaw.wav Custom_05002.g729.wav
Custom_05002.ulaw.wav Custom_05002.wb.wav
Custom_05002.xml
and this on another
admin:file list activelog cm/tftpdata/CustomAnn/english_united_states
no such file or directory can be found
It looks like there is no way to verify your announcement is uploaded as the webGUI jsut displays the filename you uploaded when the announcement is created. I had to manually logon to each node and go to the announcement and upload the custom file (which in turn gets renamed) to the announcement.
In order to get your custom file you will need to use
file get activelog cm/tftpdata/CustomAnn/english_united_states <filename>
that you want to get. Unfortunately you will have to download each file to see which announcement is the one you are looking for since the file gets renamed.
02-23-2018 02:59 PM
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