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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Enthusiast

how to download the custom announcement file from CUCM

Hello,

Please can anyone help in me identifying the directory where the custom announcement files would be stored in CUCM.

Trying the SFTP procedure similar to moh file download from mohprep directory,however unable to find announcement directory.

Regards,

Raaj

11 REPLIES 11
Enthusiast

Use the below command on CUCM

Use the below command on CUCM CLI to list the files which are available

+++++++++++++

file list activelog mohprep/*

In order to transfer the file over to SFTP server use below command

+++++++++++++

file get activelog mohprep/<NAME_OF_FILE>

Regards

Abhay Reyal

Regards
Abhay Singh Reyal
The Only Way To Do Great Work Is To Love What You Do. If You Haven’t Found It Yet, Keep Looking. Don’t Settle
Enthusiast

Hi Abhay,

Hi Abhay,

Those files are not  found in mohprep directory.

Is it any separate directory for those files.

Regards,

Raaj

Cisco Employee

file list activelog /cm

file list activelog /cm/tftpdata/english_united_states

file get activelog /cm/tftpdata/english_united_states

Regards

Deepak

Enthusiast

Hi Deepak,

Hi Deepak,

Thank you for the reply, however i did not find the custom file in that folder.

It has only default files.

Regards,

Raaj

Cisco Employee

My bad I missed the part that

My bad I missed the part that you are looking for Custom Announcement files. Try below location:

file list activelog cm/tftpdata/CustomAnn/english_united_states

Regards

Deepak

Enthusiast

Hi Deepak,

Hi Deepak,

Thank you for support, however still the custom ann files were not found.

Regards,

Raaj

Highlighted
Beginner

Hi Raaj Did you find the

Hi Raaj Did you find the location of the announcement files, I also need to download them to transfer to another server.

Regards, Nick

Enthusiast

Hi Nick, No luck.

Hi Nick,

No luck.

Participant

Is it possible to change

Is it possible to change default error messages tone that "your call can not be completed ...."customer want to localizied this announce , can you please someone explain me how can i that ?

Thanks

Beginner

Re: Is it possible to change

I just had this problem and discovered whatever announcement file name you upload gets rewritten to something generic.  I was having an issue with getting default announcement vs custom on only some calls and come to find out (using the cli commands above)  I would get the below on one node:

admin:file list activelog cm/tftpdata/CustomAnn/english_united_states
Custom_05002.alaw.wav Custom_05002.g729.wav
Custom_05002.ulaw.wav Custom_05002.wb.wav
Custom_05002.xml

 

and this on another


admin:file list activelog cm/tftpdata/CustomAnn/english_united_states
no such file or directory can be found

 

It looks like there is no way to verify your announcement is uploaded as the webGUI jsut displays the filename you uploaded when the announcement is created.  I had to manually logon to each node and go to the announcement and upload the custom file (which in turn gets renamed) to the announcement.


In order to get your custom file you will need to use

file get activelog cm/tftpdata/CustomAnn/english_united_states <filename>

that you want to get.  Unfortunately you will have to download each file to see which announcement is the one you are looking for since the file gets renamed.

 

Beginner

Re: how to download the custom announcement file from CUCM

I just had this problem and discovered whatever announcement file name you upload gets rewritten to something generic. I was having an issue with getting default announcement vs custom on only some calls and come to find out (using the cli commands above) I would get the below on one node:

admin:file list activelog cm/tftpdata/CustomAnn/english_united_states
Custom_05002.alaw.wav Custom_05002.g729.wav
Custom_05002.ulaw.wav Custom_05002.wb.wav
Custom_05002.xml



and this on another


admin:file list activelog cm/tftpdata/CustomAnn/english_united_states
no such file or directory can be found



It looks like there is no way to verify your announcement is uploaded as the webGUI jsut displays the filename you uploaded when the announcement is created. I had to manually logon to each node and go to the announcement and upload the custom file (which in turn gets renamed) to the announcement.


In order to get your custom file you will need to use

file get activelog cm/tftpdata/CustomAnn/english_united_states <filename>

that you want to get. Unfortunately you will have to download each file to see which announcement is the one you are looking for since the file gets renamed.
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