How to find Pickup Group members with Extension Mobility

[Wayne_G]

Hi,

Want to be able to find extensions within a Call Pickup Group. I have tried Bulk Admin -> Phones -> Generate Phone Reports, but this doesn't show EM users. The option to view dependencies within the Call Pickup Group page is no longer an option in CUCM 9.1. How else can you see the members of a Pickup Group?

Thanks.

[Jaime Valencia]

Why don't you export the UDPs via BAT?

[Gordon Ross]

Dependency Records still works for me on CUCM 9.1 to show the members of a pickup group.

You have to remember, that members of pickup groups are DNs and not devices. An Extension Mobility account is a device, so it won't show as being a member of a pickup group. Instead, the DN associated with the EM profile will show.

GTG
 

[Wayne_G]

Where abouts on the page is the dependency records link? I don't seem to have it.

[Carlo Poggiarelli]

Hi Wayne.

You should select Pickup Group one by one and on the top right corner you will find a top down menu where you can select dependency records.

HTH

Regards

Carlo

[siddiquiomer]

that perfect answer , thanks. following is the quick summery.

log-in into CUCM > from the main screen use following flow

Call Routing  > Call Pickup Group > click on Find > a list will bee appear >  click any listed group > go to top left > Related Links > dependency record >  Record Count > group member will be appear ! 

[Gordon Ross · Accepted solution]

Towards the top right:

 

If you don't get the option, go to System -> Enterprise Parameters -> CCMAdmin Parameters and enable dependency records.

GTG

[Wayne_G]

Thank you guys.