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How to fix PD Error - Error in Authentication

Hello guys,

I got the problem that my client can't login for personal directory.

Even the user id and pin is correct.

The ip phone(7821) always show "error in authentication".

I am using CUCM 9.1

2 REPLIES 2
Brandon Buffin
Advisor

Make sure the PIN is not set to require change at next login.

Brandon

I have confirmed that they PIN is not set to force change and it will not login from phone. We are running 10.5.2

 

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