cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1622
Views
0
Helpful
2
Replies

How to fix PD Error - Error in Authentication

Hello guys,

I got the problem that my client can't login for personal directory.

Even the user id and pin is correct.

The ip phone(7821) always show "error in authentication".

I am using CUCM 9.1

2 Replies 2

Brandon Buffin
Advisor
Advisor

Make sure the PIN is not set to require change at next login.

Brandon

I have confirmed that they PIN is not set to force change and it will not login from phone. We are running 10.5.2

 

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers