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Beginner

How to forward inbound calls based on caller ID?

Can anyone tell me or share a document that explains how to forward a inbound call based on the caller ID that is coming across. Basically just looking for a way to say if XXX-XXX-XXXX is calling in, then forward all the calls to extension XXXX.

Thanks,

Jason

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Rising star

Re: How to forward inbound calls based on caller ID?

Look at this document, https://supportforums.cisco.com/docs/DOC-18367

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Beginner

Re: How to forward inbound calls based on caller ID?

Can this be done on the router? Rather than in CM?

Rising star

Re: How to forward inbound calls based on caller ID?

You could use a combination of a caller id specific incoming dial peer and a voice translation rule to achieve that on the VGW. On the dial peer use answer address as the match to intercept the calling number and tie a incoming translation rule that transforms the called number to the destination of your choice.

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Beginner

Re: How to forward inbound calls based on caller ID?

Would you happen to have a example config for this setup on the router?

Rising star

Re: How to forward inbound calls based on caller ID?

This is from memory, so there might be one or two typos. :) If needed I can give you a more exact answer tomorrow when I'm at work and have access to a bunch of configuration examples, but I think you should manage to figure it out with this.

Incoming dial peer
dial-peer voice 1 pots
answer-address 555123456789 <- caller id you'd like to match calls from.
direct-in dial
translation-profile incoming IN-ANI-REDIRECT

Translation rule
voice translation-rule 1
rule 1 /.*/ /1000/ <- match anything and translate to 1000. Use whatever DN on the replace part to suite your needs.

voice translation-profile IN-ANI-REDIRECT
translate called 1

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