How to get the screenshot of cisco phone(7942)

[shantanu.adhya@tcs.com]

Hi ,

Please help me to take screenshot of the Cisco phone screen.

The enterprise parameter has URL authentication mentioned in IP .It doesn't have a host name.

[Chris Deren]

Have you tried this procedure/URL:

https://supportforums.cisco.com/t5/collaboration-voice-and-video/how-to-take-a-screen-shot-from-a-cisco-ip-phone/ta-p/3120882

[shantanu.adhya@tcs.com]

Hi Chris ,

This doesn't work .

[Chris Deren]

OK, what do you get?

Did you check the "troubleshooting" section of the doc?  

[shantanu.adhya@tcs.com]

Hi Chris ,

It comes with page cannot be displayed

[Ratheesh Kumar]

Hi there

Most probbaly this could be due to this,

1. Navigate to System->Enterprise Parameters and verify that the "URL Authentication" is pointing to an accessible CUCM server.  If the URL uses a hostname or FQDN, ensure that is resolveable by the phone.   Change the URL to using an IP address as needed.

Check your Authentication URL, is it an IP Address or FQDN. Check the DNS resolution for the phone.

 Is it a secure URL (i.e. HTTPS) and also check this phone have an ITL issue preventing it from trusting the TVS service.

Hope this helps!

Cheers
Rath!

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[shantanu.adhya@tcs.com]

Hi ,

Its an IP address mentioned in the url authentication.

[ferikci]

Hello, I made a tutorial about taking screenshots from Cisco IP Phones, you can check below:

HTH.