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hamsterfish
Beginner

How to have users in Hunt group see the name of hotline

Hi everyone,

I have Unity 5.0 and CCM 6.1.4

I would like to have it so that members of a hunt group can see what calls they are answering based on CTI name, or something similiar.

Ex: A call goes into a Unity call handler, then the caller presses 2 for "Sales". That call then is routed to a hunt group where the phones display "Sales" so that the "agent" knows it is a sales call.

I've tried front ending this with a CTI with a name one it, and it works internally, but when forwarded off a call handler it does not.

Any advice would be appreciated.

Thanks!!

1 REPLY 1
Ginger Dillon
Collaborator

Hi -

Could you use internal DNs for the Sales extensions? Add these extensions to the users' phones and add a line text label that says Sales. Add the internal DNs into the hunt group. Just a thought :-)

Ginger

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