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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Beginner

How to integrate CUCM to Microsoft CRM using TAPI

How do we use TAPI for the integration of CUCM and CRM. The CRM will acquire the information of the caller through CUCM.

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Participant

Hi ,

Hi ,

Here is a link, you should be able to find relevant information:

http://www.cisco.com/c/en/us/products/unified-communications/unified-callconnector-microsoft-dynamics-crm/index.html

Note:

-Rate the post accordingly.

-Regards,

Kevin Monteiro

Beginner

Our client wants to use TAPI

Our client wants to use TAPI for their CRM to get the CDR from CUCM.

How is it possible for the ff:

 
In CUCM Log of Calls Report, when is the record being saved?
  • Getting Caller ID when receiving calls...using SOAP 
  • TAPI Installation Document
  • TAPI Interface
  • Demo of receiving calls thru a PC using TAPI

Cisco Employee

Your question will be much

Your question will be much more suited for the below TAPI Developer community:

https://communities.cisco.com/community/developer/tapi

Regards

Deepak

Beginner

Hi,

Hi,

Has this issue been resolved? I would like to recommend checking out Tenfold as a 3rd party CTI solution. Tenfold integrates Cisco and Microsoft Dynamics seamlessly. They offer features such as click to dial, automatic call logging, screen pops on inbound and outbound calls and advanced analytics.

https://www.tenfold.com/integrations/dynamics/cisco/

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