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Beginner

How to limit voice mail for only one device in Shared Line in CUCM?

Hi All

I have a Cisco CUCM 10.5.1 and integration between CUCM and CUC for Voicemail is Ok. Cisco documents said that "A voicemail profile is assigned to a directory number, not to a device". when I added voicemail profile to one device with shared line, this profile added to all devices with that extension number. my question is that How to limit voice mail for only one device in Shared Line in CUCM?

thanks

Sina HR.

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Advocate

AFAIK that’s not possible as such. What you would be able to do is to create individual lines with the same directory number information in different partitions and put these into a hunt pilot that also would have the same directory number information. Anyone that would call the number in question should reach the hunt pilot. On the configuration elements in the HP set distribution mechanism to broadcast, that way all assigned directory numbers would ring simultaneously, giving the impression of a shared line. Then only set the voice mail profile on the line that you want to have voice mail function.

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Advocate

AFAIK that’s not possible as such. What you would be able to do is to create individual lines with the same directory number information in different partitions and put these into a hunt pilot that also would have the same directory number information. Anyone that would call the number in question should reach the hunt pilot. On the configuration elements in the HP set distribution mechanism to broadcast, that way all assigned directory numbers would ring simultaneously, giving the impression of a shared line. Then only set the voice mail profile on the line that you want to have voice mail function.

Please rate all useful posts

View solution in original post

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VIP Advisor

Can you explain what you want to achieve exactly.? Do you want to limit one
Device in the shared DN to leave voice mails or you want to limit one
device only to listen to the voice mail. ?

The 1st one is difficult to achieve because the voicemail profile is
assigned to DNs instead of devices. The second one is possible, using CAC
to limit one device to call the voicemail pilot according to the codec used
in the integration.


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