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Beginner

How to make two phones ring on incoming calls from an External DID

Any suggestions on how to achieve this configuration call manager V10.5

- I have placed the same external number mask for both devices.

- I have attempted to copy the translation pattern and assign both extensions, but it produces an error.

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Hall of Fame Cisco Employee

Re: How to make two phones ring on incoming calls from an External DID

8 REPLIES 8
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Beginner

Re: How to make two phones ring on incoming calls from an External DID

You have a couple of options that I can think of off the top of my head:

 

Option 1

Put the same internal DID on both phones.  External DID would translate to the single Internal DID on both phones.

 

Option 2

If having separate internal DID's is a must and secondary lines are not available on the phones, use a Hunt Group to ring both phones at the same time.  Send the External DID to the Hunt Group and add the two extension in the Hunt Group.  Be sure to setup the Hunt to broadcast to all available devices.

 

 

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Beginner

Re: How to make two phones ring on incoming calls from an External DID

Thank you for the quick response.

I have built out the hunt pilot, hunt list, and line group. Under the pattern definition for the Hunt Pilot should the External DID be in the first field "Hunt Pilot*

 

Thank you.

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Hall of Fame Cisco Employee

Re: How to make two phones ring on incoming calls from an External DID

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Beginner

Re: How to make two phones ring on incoming calls from an External DID

Still having issues here - I think my question should be ... can I assign the same external phone number to ring more than one handset? Thank you!

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Hall of Fame Cisco Employee

Re: How to make two phones ring on incoming calls from an External DID

Better to provide an example with DNs of what you're trying to do, what you're asking is very simple.

What is the exact call flow?

 

You can make two phones ring with the same DN, no matter where it's coming from.

HTH

java

if this helps, please rate
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Beginner

Re: How to make two phones ring on incoming calls from an External DID

Apologies on my newness - 

- I have build a hunt pilot I attached here the XXXXXXX is populated with the public-facing phone number.

2019-12-04 11_48_24-Window.png

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Hall of Fame Cisco Employee

Re: How to make two phones ring on incoming calls from an External DID

OK, and what else??

HTH

java

if this helps, please rate
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Beginner

Re: How to make two phones ring on incoming calls from an External DID

I figured it out - I had the route partition set incorrectly. Thank you very much without you I wouldn't have to look there.