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Beginner

How to obtain mac address via serial number Cisco IP Phones

Hi to all ,

I have some phone traveling to my office , i have the serial numbers only . There-s exist a way to bind both and obtain mac address ?

Thanks a lot !!

5 REPLIES 5
Enthusiast

Re: How to obtain mac address via serial number Cisco IP Phones

You can obtain the MAC from the back og the phone by looking at the sticker. Also you can show cdp neighbors your switch, or can access the phone directly.

The MAC of the phone cant be changed or spoofed, neither theres a direct relation between serial number and MAC.

Also CISCO keeps only the serial number not the MAC within its records.

Sent from Cisco Technical Support iPhone App

Re: How to obtain mac address via serial number Cisco IP Phones

I need the mac address about some phones. Is there any tools to resolved that? because I using a portal web Cisco Service Contract Center and the other portal ccw-r but I can ´t see the mac addres in my 160 phones...

Best Regards,

Erick Zabala S.
Hall of Fame Cisco Employee

Re: How to obtain mac address via serial number Cisco IP Phones

If those are registered in CUCM or CME you can get the info there.

HTH

java

if this helps, please rate

Re: How to obtain mac address via serial number Cisco IP Phones

This phones are on the container box, I need obtained that's mac by any tools of Cisco or portal web...

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Hall of Fame Community Legend

Re: How to obtain mac address via serial number Cisco IP Phones

The only way is to get your Cisco AM/SE involved.
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