06-29-2013 11:33 PM - edited 03-16-2019 06:08 PM
Hi,
I need to open a service requests that called "EFA"(Engineering Failure Analysis).
how i do it?
thanks.
Solved! Go to Solution.
06-30-2013 12:01 AM
It cannot be initiated by the customer (you). You need to ask the TAC do that.
06-30-2013 12:01 AM
It cannot be initiated by the customer (you). You need to ask the TAC do that.
06-30-2013 12:39 AM
hi,
I can't open it like i open a RMA service request ?
06-30-2013 01:05 AM
As above, you need to open a normal case first, then ask the the TAC engineer to conduct an EFA.
Thank you for the nice rating and good luck!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide