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How to Read a Cisco 8811 Problem Report

stevenle
Beginner
Beginner

I have a Cisco 8811 at home that is having an issue. I can submit a problem report through the phone GUI and then download it off a phone browser page. The PRT is in the traditional Cisco tar.gz format which I have always had trouble being able to read. I used 7-zip to extract the file and that deciphered it. But I can only read the first 405 lines, after that it's all encrypted gibberish. Then I can read the last couple of thousand lines.But maybe the problem is in the encrypted  lines

Anyone know how to read the entire file? I've asked TAC a time of two about the tar.gz files but I've never gotten a straight answer. Reading the tar.gz files is useful in a lot of situations, not just for the problem report.

1 Reply 1

bijpraka
Cisco Employee
Cisco Employee

tar.gz is an open format and is not specific to Cisco.

https://www.howtogeek.com/362203/what-is-a-tar.gz-file-and-how-do-i-open-it/

 

The PRT does not have any encrypted content. It has a bunch of archives though which again are compressed as tar.gz. You will have to open each archive to go through the logs. 

 

Thanks.

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